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Terms & Conditions

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Version 1.0 Effective Date: 4th June 2026

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Introduction

Welcome to The Family Card NI. These Terms & Conditions ("Terms") govern your use of The Family Card website and digital membership service. By signing up for and using The Family Card NI service, you agree to comply with these Terms. If you do not wish to accept any part of these Terms then you may not use our service.

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By using this website, you warrant to us that:

  • You will not use this website or any material or information on it for any purpose that is unlawful or prohibited by these Conditions;

  • You are at least 18 years old and have the legal authority to use this website in accordance with these Conditions;

  • You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website;

  • All information that you provide about yourself and about anyone else shall be true and accurate.

  • You must not monitor or copy any content or information of this website for any purpose without our prior written agreement.

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Membership Details

Membership is valid for 12 months from the date of purchase.

You can access your digital membership card upon subscribing. You are responsible for maintaining the confidentiality of your login details and notifying us immediately if you believe your account has been accessed without your permission.

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Cancellation Policy

You can cancel your membership at any time by contacting us at info@thefamilycard.co.uk or through your account.

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No Refund Policy

As a membership is a one-off annual payment, no refunds will be given. 

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Digital Card Usage

Your digital card is personal and non-transferable. It may only be used by the individual and immediate family members within the same household.

Sharing your card or providing access to others outside your immediate family is strictly prohibited and may result in termination of your membership.

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Memberships Perks

The Family Card NI provides members with access to exclusive discounts, offers and experiences from participating family-friendly businesses across Northern Ireland. 

Businesses remain solely responsible for products, services, pricing, bookings, availability, customer service and honouring their advertised offers.

Perks may change, expire, become unavailable, be withdrawn, or be subject to availability or booking requirements. The Family Card NI cannot guarantee that every advertised Perk will remain available throughout your Membership.

The Family Card NI is not responsible for disputes between users and participating businesses.

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Using Your Membership

Membership is for your personal household use only. You agree not to:

  • share your Membership with others;

  • allow another person to use your account;

  • reproduce or distribute Member-only content without permission;

  • misuse Member discounts or offers;

  • attempt to gain unauthorised access to the Platform.

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Fraud and Misuse

The Family Card NI may suspend or terminate a Membership where we reasonably believe there has been:

  • fraudulent activity;

  • unauthorised account sharing;

  • misuse of Member benefits;

  • abuse of discounts;

  • behaviour likely to damage participating Businesses or The Family Card NI Platform.

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Availability of the Platform

Whilst we aim to keep the Platform available at all times, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to maintenance, software updates, technical faults, internet outages, third-party service providers, or circumstances beyond our reasonable control.

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Termination of Service

The Family Card NI reserves the right to terminate or suspend your membership without notice if you:

  • Fail to pay.

  • Share your digital card or allow others to access your perks.

  • Provide false or misleading information to The Family Card NI or its participating businesses.

  • Engage in dishonest behavior with participating businesses (e.g., failure to pay at a venue).

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Limitation of Liability

The Family Card NI provides a digital membership platform connecting Members with participating Businesses. We are not responsible for:

  • products or services supplied by participating Businesses;

  • cancellations or booking disputes;

  • pricing changes made by Businesses;

  • injuries occurring at third-party venues;

  • losses arising from dealings between Members and Businesses.

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Governing Law

These Terms are governed by the laws of Northern Ireland. Any disputes will be resolved exclusively in the courts of Northern Ireland.

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Acceptance of Terms

By signing up for The Family Card NI you acknowledge that you have read, understood, and agreed to these Terms. You also confirm that you have ticked the box to explicitly accept these Terms during the sign-up process.

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Website Content

Our business and the services we offer are governed by the applicable laws of Northern Ireland except where otherwise stated. No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website, or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf.

We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website.

The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. If any price or other information is obviously incorrect, we will not be bound by it. 

Occasionally, we may upload traveller reviews, blogs and recommendations on to our website. Such reviews and blogs are the personal opinions of the author of said content and not that of The Family Card NI. The Family Card NI takes no responsibility and accepts no liability for these reviews, blogs, recommendations or other similar content on the website, or any resulting acts, omissions or losses incurred.

This website may contain links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability in relation to any such other websites or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

This website or any part of it (or any websites that are linked to this website) may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

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User Reviews

Occasionally, The Family Card NI may allow users to upload comments, videos, photographs, reviews, blog entries and other material in relation to attractions, travel or other services or products. Where you upload such materials, you disclaim any proprietary or other rights you may have in the materials, and agree that such materials can be freely used by The Family Card NI for any reason without your permission.

You agree that, at the date of posting, the material submitted by you is appropriate and accurate. You warrant that the material is not misleading, defamatory, untrue, malicious, offensive or abusive. You agree that you will not post any information or material that is owned by another third party without their express authority to do so.

The Family Card NI reserves the right to refuse to post or remove (without notice) any materials for any reason at its sole discretion.

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Contact Us

If you have any questions about these Terms, please contact us at info@thefamilycard.co.uk.

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Businesses Offering Perks

Introduction

This Agreement ("Agreement") applies to all Businesses offering discounts, promotions, exclusive offers or other member benefits ("Perks") through The Family Card NI Membership.

By submitting or promoting a Perk through The Family Card NI Platform, you agree to be legally bound by this Agreement.

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Eligibility

Businesses offering a Perk confirm that they:

  • are authorised to provide the advertised offer;

  • have the legal right to offer the promotion;

  • will comply with all applicable UK legislation and advertising requirements;

  • will honour valid Perks in accordance with this Agreement.​

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Your Perk

Businesses are solely responsible for determining:

  • the discount or benefit offered;

  • eligibility requirements;

  • any exclusions;

  • availability;

  • booking requirements;

  • expiry dates;

  • age restrictions;

  • capacity limits;

  • any additional terms relating to the offer.

All offers must be accurate, fair and not misleading.

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Honouring Offers

Businesses agree to:

  • honour valid Perks for eligible Family Card Members;

  • ensure all relevant staff understand the offer before it is published;

  • apply the advertised discount or benefit correctly;

  • treat Members fairly and consistently.

Members may be required to present a valid digital membership or other approved proof of membership before receiving a Perk.

Businesses are responsible for verifying membership eligibility before applying any offer.

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Changes to Perks

Businesses may amend or withdraw a Perk at any time by notifying The Family Card NI by email.

Where reasonably practicable, at least seven (7) days' notice should be provided before any changes take effect.

The Family Card NI cannot guarantee that changes will appear immediately across all areas of the Platform or associated marketing channels.

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Existing Bookings

Where a Member has already made a booking or purchase in reliance upon a published Perk before it is withdrawn or amended, the Business should honour the original offer unless exceptional circumstances make this impossible.

Nothing in this clause prevents a Business from refusing an offer where fraud, misuse or genuine error is reasonably suspected.

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Marketing & Promotion

Businesses grant The Family Card NI permission to promote their Perk across:

  • The Family Card website;

  • the Membership platform;

  • newsletters;

  • social media;

  • digital advertising;

  • printed promotional material; and

  • other marketing channels operated by The Family Card NI

The Family Card NI may edit the wording, layout or formatting of promotional material for clarity, consistency, grammar, spelling or branding, provided the meaning of the offer is not materially changed.

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Complaints

Businesses remain responsible for resolving complaints relating to their own products, services or offers.

Where repeated complaints are received regarding a Perk, The Family Card NI may request further information and may suspend or remove the Perk while enquiries are carried out.

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Suspension or Removal​

The Family Card NI may, at its sole and absolute discretion, refuse, suspend, amend or permanently remove any Perk where we reasonably believe that:

  • this Agreement has been breached;

  • the offer is inaccurate or misleading;

  • the Perk is not being honoured;

  • repeated complaints have been received;

  • legal or regulatory concerns arise;

  • safeguarding concerns arise;

  • continued publication is not in the best interests of Members.

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Compliance with Law

Businesses remain solely responsible for ensuring that all promotions, discounts and offers comply with:

  • the Consumer Rights Act 2015;

  • applicable consumer protection legislation;

  • advertising legislation and guidance;

  • the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code), where applicable; and

  • all other relevant laws and regulations.

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​No Guarantee of Performance

Participation in the Perks Programme does not guarantee:

  • increased customer numbers;

  • bookings;

  • enquiries;

  • sales;

  • revenue;

  • marketing exposure.

The Family Card NI promotes participating Businesses but cannot guarantee commercial results.

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​Liability

Businesses remain solely responsible for:

  • honouring their Perks;

  • products supplied;

  • services provided;

  • customer service;

  • disputes arising from the offer.

The Family Card NI acts solely as the promotional platform for participating Businesses and accepts no responsibility for disputes between Members and Businesses relating to a Perk.

Nothing in this Agreement excludes liability where such liability cannot lawfully be excluded under the laws of Northern Ireland.

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Changes to this Agreement

The Family Card NI may update this Agreement from time to time.

Updated versions will be published on the Platform together with a revised version number and effective date.

Continued participation in the Perks Programme constitutes acceptance of the revised Agreement.

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Governing Law

These Terms are governed by the laws of Northern Ireland. Any disputes will be resolved exclusively in the courts of Northern Ireland.

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Acceptance

By submitting or maintaining a Perk through The Family Card NI Platform, you confirm that:

  • You have authority to offer the Perk on behalf of your Business.

  • You have read and understood this Agreement.

  • You agree to comply with this Agreement.

  • You will honour eligible Member offers in accordance with the published terms.

  • You will notify The Family Card NI promptly of any changes affecting your Perk.

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