Privacy Policy

At The Family Card, the privacy of our visitors is of extreme importance to us.

In order to provide you with the best possible service, we sometimes need to collect information about you. We have a legitimate interest in processing such information for the reasons outlined below:

• For creating accounts, marketing, analytics, and customer service.

• To provide you with the most user-friendly online navigation experience.

• For "service administration purposes", which means that The Family Card may contact you for reasons related to the service, activity or online content you have signed up for (e.g. to provide you with password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, or to notify you of updates to our Privacy and Cookies Policy or Terms of Use.)

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This policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, social media pages or any future digital services or channels as they evolve. Data is collected based on consent, contractual necessity, and legitimate interests.

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Types of Data Collected:

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• Personal Data Collected: First Name, Last Name, Email Address, Address.

• Non-Personal Data Collected: Cookies, IP addresses, browsing behavior.

• Data Collection Methods: Some data is collected automatically (e.g., cookies, IP), while others are provided by the user (e.g., name, email).

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Collection Methods

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The Family Card may collect and process information about you at the point at which you interact with our products and services, as detailed below:

• When you become a member of The Family Card

• When you subscribe to our newsletter

• When you complete a survey or enter a competition

• When you leave a review

• When you follow us on our social media channels

• When we use cookies to see which website pages are the most popular

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We operate in accordance with data protection legislation.  If you have any questions about the information we hold on you or this privacy policy, please feel free to contact us by email at info@thefamilycard.co.uk.

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Your Personal Information

All personal information you provide us with such as name, address, email etc. will be held securely and we will not sell, rent or trade your personal information to third parties unless you give permission to do so. Once a payment is processed we do not retain your credit card number.

We also use your personal information to prevent or detect fraud or abuses of our website.

When you subscribe to our newsletter you consent to being sent news, information on products and special offers that we think may interest you. If you register with us you hereby grant permission for us to contact you in this way.

When you give us your personal information you consent to the collection, storage and processing of this information by The Family Card in accordance with this privacy policy. If you send us information, when appropriate we may use this as testimonials, but we will not display any personal information unless you have given prior consent.

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Third-Party Sharing

Data is shared with third parties. These include stripe - payment provider and google analytics - analytics platform. 

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User Rights

Newsletter recipients can opt-out of receiving further information from us at any time by emailing us at info@thefamilycard.co.uk or by clicking the 'unsubscribe' link found at the bottom of all newsletters.

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To update any of your details such as email or address please email us at info@thefamilycard.co.uk.

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Members of The Family Card can cancel their memberships at any point in line with the stipulations set out in the Membership Terms & Conditions. Please note, The Family Card may continue to contact you via newsletter following the cancellation of a membership to keep you up to date with new products & services, unless you specifically opt-out.

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Cookies 

A cookie is a small file that is automatically issued to your computer when you enter a website, and is stored by the browser on your computer's hard drive. Cookies identify your computer. Cookies store some basic information that helps us to identify if a user of your computer has visited the site before.

The Family Card uses cookies which include session, permanent and third-party cookies. Visit your browser’s help menu to find out more on how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies.

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Data Retention

User data is retained as long as necessary for the purposes it was collected.

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Children’s Privacy

Our site is not intended for children under 18, and we do not knowingly collect their data.

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Policy Updates

Users will be informed of policy changes via email.